Shipping Policy

This policy describes how orders placed on Rolvea are processed, shipped, and delivered.

For any questions regarding the shipping of your order, you can contact us at info@rolvea.com.

1. Order processing

Orders are processed within 1–4 business days from purchase confirmation, except during periods of high demand, holidays, or circumstances beyond Rolvea's control.

Orders placed on weekends or public holidays are taken into processing starting from the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with shipping information and, where available, the tracking number.

2. Delivery times

The estimated delivery time is 8–15 business days from shipment, depending on the destination and the carrier used.

In a minority of cases, due to carrier delays, holidays, customs checks, exceptional events, or other circumstances not directly controllable by Rolvea, delivery may take up to 30 business days.

The delivery times indicated are estimates and may vary depending on the destination, logistics availability, and carrier operations.

3. Shipping origin

Products may be shipped from warehouses located in Italy, the European Union, or non-EU countries, depending on product availability and the logistics organization of the order.

For orders destined for European Union countries, the price shown at checkout includes any applicable costs indicated at the time of purchase. Unless otherwise explicitly stated at checkout, no additional customs costs are charged to the customer for orders delivered within the European Union.

For orders destined for non-EU countries, any duties, import taxes, customs charges, or costs required by local authorities may be borne by the customer, unless otherwise indicated at the time of purchase.

4. Shipping costs

Shipping costs are shown before completing your order, on the cart page or at checkout.

Shipping is free for orders of €50 or more, unless otherwise indicated by a promotion visible on the site or at checkout.

For orders under €50, shipping costs may apply, and these are always shown before payment.

Before completing your purchase, you can check the total order cost, including any applicable shipping costs.

5. Order tracking

When your order is shipped, you will receive an email with the tracking number, if available.

Tracking may take a few business days to update after shipment. Delays in tracking updates do not necessarily mean the order is stuck or lost.

For help with tracking, you can contact us at info@rolvea.com, providing your order number.

6. Shipping address

The customer is responsible for providing a complete and correct shipping address when placing the order.

Rolvea is not responsible for delays, failed delivery, or loss caused by incomplete, incorrect, or outdated addresses provided by the customer.

If you realize you have entered an incorrect address, please contact us as soon as possible at info@rolvea.com. We will do our best to update the address before shipment, but we cannot guarantee changes to orders already processed or handed over to the carrier.

7. Orders marked as delivered but not received

If tracking shows that the order has been delivered but you have not received it, we invite you to:

1. check that the address entered on the order is correct;

2. check with neighbors, the concierge, reception, or other available delivery points;

3. contact the local carrier for more information;

4. write to us at info@rolvea.com, providing your order number.

We will assess the case and assist you in finding an appropriate solution.

8. Delayed shipments

If your order is not delivered within the estimated time, you can contact us at info@rolvea.com, providing your order number.

In the event of a delay exceeding 30 business days from shipment, we will check the status of the order and, if necessary, propose an appropriate solution, which may include reshipment or a refund, depending on the specific case.

9. Lost or undeliverable orders

If an order is found to be lost, held up, or undeliverable for reasons not attributable to the customer, Rolvea is committed to assessing the case and proposing an appropriate solution, such as reshipment of the order or a refund.

If, on the other hand, the order cannot be delivered due to an incorrect address, failure to collect, absent recipient, or refusal of delivery, any additional costs or a new shipment may be borne by the customer.