Returns and Refunds Policy

This policy governs the terms applicable to returns, refunds, the right of withdrawal, and defective products purchased on Rolvea.

Rolvea is a brand operated by Ollie di Vlaich Michele, a sole proprietorship with registered office at Via Pracchiuso 48, 33100 Udine (UD), Italy, VAT number IT03098140308.

For any request regarding returns and refunds, you can contact us at info@rolvea.com.

1. Right of withdrawal for EU consumers

Under the Italian Consumer Code, the consumer has the right to withdraw from the purchase contract within 14 days of the day they receive the product, without having to provide any reason.

In addition to the legal right of withdrawal, Rolvea offers its customers a commercial return policy extended to 30 days from receipt of the order, under the conditions set out in this policy.

2. How to request a return

To request a return, send an email to info@rolvea.com within 30 days of receiving your order, indicating:

• order number;

• first and last name used for the purchase;

• the product or products you wish to return;

• the reason for your request, if you wish to provide it;

• any photos, if the product is defective, damaged, or incorrect.

Once we receive your request, we will provide you with instructions on how to proceed with the return and the most appropriate return address.

The product must not be shipped back before you have received instructions from our customer service team.

3. Condition of returned products

To be accepted, the product must be returned in suitable condition: intact, undamaged, unwashed, unused and, where possible, in its original packaging.

The customer is responsible for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning.

We reserve the right to refuse the return or to apply a reduction to the refund if the returned product shows signs of use, washing, damage, odors, stains, tampering, or conditions incompatible with a normal inspection of the product.

4. Products excluded from return for hygiene reasons

For hygiene and health protection reasons, we cannot accept the return of sealed products that have been opened after delivery and that are not suitable for return for hygiene reasons, pursuant to Article 59 of the Consumer Code.

In particular, for swimwear, bikinis, underwear, socks, or similar products, the return can be accepted only if the product is intact, unused, unwashed, free from signs of use, and with the original labels, packaging, and hygiene protections still present and intact.

For hygiene reasons, we will not accept products tried on in direct contact with the skin without adequate protection, products lacking hygiene protection, or products that have been used, washed, stained, damaged, or altered.

5. Return costs

The direct costs of returning the product are borne by the customer, except where the product received is defective, damaged, or different from what was ordered.

Rolvea is not responsible for any loss, delay, or damage occurring during a return shipment organized by the customer. We recommend using a trackable shipping method and keeping the receipt until the refund is confirmed.

6. Refund

Once we receive the returned product and verify its compliance with the conditions set out in this policy, we will process the refund within 14 days.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed with the customer.

In the event of withdrawal relating to the entire order, the refund will include the price of the returned products and any standard shipping costs paid at the time of order. Any additional costs arising from choosing a delivery method other than the standard one offered by Rolvea will not be refunded.

In the event of a partial return, the refund will relate exclusively to the price of the returned products, unless otherwise provided by applicable rules.

We reserve the right to withhold the refund until we receive the returned product or until the customer has provided proof that the return has been shipped.

7. Defective, damaged, or incorrect products

If you receive a defective, damaged, or incorrect product, please contact us at info@rolvea.com within 14 days of receiving your order, attaching clear photos of the product, the packaging, and the issue found.

After verifying the report, we will proceed, depending on the case, with replacement of the product, shipment of a new item, or a full refund, at no additional cost to you.

In the case of a defective, damaged, or incorrect product, any return shipping costs will be borne by Rolvea.

8. Size or model exchanges

If you would like to exchange for a different size, model, or color, please contact us at info@rolvea.com within 30 days of receiving your order.

The exchange will only be possible if the requested product is available and if the returned item meets the conditions set out in this policy.

Any shipping costs for the exchange may be borne by the customer, unless otherwise indicated by our customer service team.

9. Return address

The return address will be provided by our customer service team after your request has been approved.

Please do not ship products to addresses shown on the site without first receiving confirmation from our customer service team, so as to avoid delays or issues in processing your return.

10. Contact

For any questions regarding returns, refunds, exchanges, or defective products, you can contact us at:

Rolvea – Ollie di Vlaich Michele
Via Pracchiuso 48
33100 Udine (UD)
Italy
VAT number IT03098140308
Email: info@rolvea.com